This After Sales Launch Manager (ASLM) role is a key strategic component to the overall success of the Company's timely and accurate support of a new vehicle program. The ASLM is responsible for the upfront engagement with Vehicle Engineering teams on designated programs to identify program requirements and communicate applicable Company requirements. The ASLM is considered the Company's lead for their program(s) and remains engaged with his/her assigned programs throughout their lifecycle coordinating related to Company impact assessments and launch readiness reports. Although this role resides with Technical Service Operations (TSO), the ASLM's responsibilities span across Company's TSO, Parts Supply Chain, Accessories, Purchasing, and Technical Training.

Requirements:

• Bachelor's degree in supply chain, automotive, program management, engineering, or related field
• Ability to interact and network effectively with various personality types
• Manage multiple projects simultaneously
• Strong communication skills-- written and verbal
• Chinese (Mandarin) and English Speaking. Spanish is a bonus.
• Efficient with office tools, such as PowerPoint, Excel, Word, PowerBI, QlicSense
• Ability to multitask and work in a fast-paced environment
• 3+ years of engineering and/or aftersales experience in the automotive or related industry (5 is preferred but can be flexible for individuals with strong skills)
• Self-motivated, does not require constant direction, can prioritize and identify urgent needs

Preferred:

• 5+ years' work experience on program launches
• Strong technical aptitude and understanding of the dealership environment
• Strong organizational, self-management, and negotiations skills
• Experience in presenting ideas and concepts to all levels of management
• Ability to speak English, Chinese and Spanish
• Prior program management experience in a technical capacity